Last updated: December 1st, 2025
1. Overview
7830 Country Rd. 14
Tottenham, ON L0G1W0
We respect your privacy. This policy explains what personal information we collect, why we collect it, how we use it, and how we protect it.
We follow Canadian privacy laws, including PIPEDA.
By using our services, you agree to this privacy policy.
2. What Personal Information We Collect
We may collect the following types of information:
- Information you give us directly:
- Name
- Email address
- Phone number
- Mailing or billing address
- Payment information (processed securely through our payment provider)
- Any information you submit through forms or messages
- Information collected automatically:
- Device type and browser
- IP address
- Pages visited and time spent on our site
- Cookies (for basic site functionality)
We do not collect more information than we need.
3. Why We Collect Your Information
We collect personal information for the following purposes:
- To provide and improve our services
- To communicate with you (e.g., updates, confirmations, customer support)
- To process payments
- To maintain security and prevent fraud
- To comply with legal requirements
We will not use your information for anything beyond these purposes without your consent.
4. Consent
We collect, use, and share your information only with your consent.
You give consent when you:
- Provide your information voluntarily
- Use our website or services
- Agree to this privacy policy
You can withdraw your consent at any time (see Section 9).
5. How We Share Your Information
We do not sell your information. We may share information only with:
- Service providers who help us run our business (e.g., payment processors, email services)
- Law enforcement, but only if required by law
- Business partners, but only with your permission
Service providers may store information outside Canada, but we ensure they follow strong privacy standards.
6. How We Protect Your Information
We take reasonable steps to protect your information, including:
- Encryption
- Firewalls and secure servers
- Access controls
- Regular monitoring for security issues
No system is 100% secure, but we follow industry best practices.
7. How Long We Keep Your Information
We keep your information only as long as necessary for:
- The purpose it was collected
- Legal or accounting requirements
When data is no longer needed, we safely delete or anonymize it.
8. Your Rights
Under Canadian law, you have the right to:
- Access the personal information we hold about you
- Request corrections
- Withdraw consent
- Ask how your information has been used
- Request its deletion (where legally possible)
To exercise these rights, contact us using the information below.
9. How to Withdraw Consent
You may withdraw your consent at any time by contacting us.
This may limit our ability to provide certain services to you.
10. Third-Party Links
Our website may link to other sites.
We are not responsible for their privacy practices, so we recommend reading their privacy policies as well.
11. Changes to This Policy
We may update this policy occasionally.
If we make significant changes, we will notify you through our website or by email.
12. Contact Us
If you have questions or privacy-related requests, contact:
Privacy Officer
Christopher Wallans
privacy @ defenderparts.ca
613-366-3584
7830 Country Road 14
Tottenham, Ontario
L0G1W0